Terms and Conditions of Booking

Please be aware that you confim your agreement to our terms and conditions when you book your holiday.

For the purposes of these terms and conditions, the respective caravan’s owner listed on Caravan Holiday Hopton’s website shall be known as the “Owner” and the person(s) making the holiday booking shall be known as the “Guest(s)”.

Terms and conditions | Booking terms and conditions Caravan Holiday HoptonFor the purposes of these terms and conditions, the respective caravan’s owner listed on Caravan Holiday Hopton’s website shall be known as the “Owner” and the person(s) making the holiday booking shall be known as the “Guest(s)”.

RESTRICTIONS

  1. The Guest(s) accepts the Owner’s terms and conditions on payment of deposit and must be over the age of 21.
  2. Haven is a family friendly park and under no circumstances can stag or hen parties be accommodated by the Owner.
  3. The Owner is unable to accept same gender groups without prior permission from Haven.
  4. The Owner does not allow pets in caravans unless they are designated as pet friendly on the website.
  5. The Owner does not allow smoking or the taking of recreational drugs in the caravan.

BOOKING & RENTAL CHARGES

  1. The Owner requires a £75 non-refundable deposit is required to secure a Guest(s) booking within 48 hours of enquiry/provisional booking to secure the dates.
  2. The Owner is unable to hold dates without a deposit beyond the 48 hour initial period.
  3. The balance of the Guest(s) holiday is due 2 calendar months prior to the start of the holiday.
  4. Late deals require payment in full (less than 8 weeks prior to the holiday).
  5. All prices quoted are valid for a period of 7 days only.
  6. The Owner reserves the right to alter or change prices, or withdraw special offers or competitions without prior notice.
  7. The Owner requires the following information from you at time of booking:
  • Names of all parties
  • Ages of all parties
  • Gender of all parties
  • Full address, telephone number and email address
  • Car registration number
  • Details of any daily visitors
  • Proof of ID

CANCELLATION

  1. If Guest(s) need to cancel their holiday, please notify the Owner in writing within 3 days.
  2. The following cancellation charges will apply:-
  • A 50% cancellation fee applies for all cancellations up to 2 calendar months prior to the booking
  • A 100% cancellation fee applies for all cancellations less than 2 calendar months prior to the booking

SECURITY DEPOSIT

  1. Upon payment of a Guest(s) balance, the Owner will also require a £75 security deposit, which will be returned to the Guest(s) within 14 days of departure once the caravan has been inspected by our on-site team, unless:
  • There have been unrecorded person(s) staying in the caravan
  • The keys have been lost or taken home
  • There has been smoking in the caravan
  • There has been excessive alcohol consumption resulting in nuisance or anti-social behaviour
  • There is evidence or reporting of drug misuse
  • There is missing inventory
  • There is damage and/or mess caused that has not been suitably repaired or cleaned
  • The caravan is vacated later than the agreed time
  • There is any damage to the caravan or its contents (internal and external)
  • Any of the safety equipment and devices installed have been tampered with or damaged
  • The lights and heating have been left on when the caravan is vacant
  • There is excessive use or misuse of the heating, lighting and other utilities/facilities

PAYMENT

  1. Payment can be made via direct bank transfer (details are provided at time of booking) or by credit/debit card via the secure payment system on the Owner’s website.
  2. The Owner does NOT accept PayPal or cheque.
  3. Should the Owner find they have significantly undercharged the Guest(s) because of an error, the Owner will offer the Guest(s) the option to cancel the holiday or extend them the opportunity to pay the full and correct holiday price.

HOLIDAY PAYMENT INSTALLMENT PLANS

  1. The Owner offers Guests the opportunity to pay by instalments to spread the cost.
  2. A deposit of £75 is required to secure the dates, instalments or part payments can me made to the Guest’s account via the internet or telephone.
  3. Set monthly payments can be spread over up to 6 equal monthly payments, payable on a set date by bank transfer, direct debit or standing order.
  4. The holiday balance must be paid 2 calendar months prior to the holiday.
  5. Missing or late payments or failure to pay the balance within 2 calendar months of the Guest(s) holiday will result in loss of the deposit and holiday booking.

HOLIDAY INSURANCE

  1. Holiday insurance in NOT included in the price of our holidays.
  2. The Owner does not provide holiday insurance but strongly advises Guest(s) to incept a suitable holiday insurance policy in the event of accident, loss, cancellation or other factor.

UTILITIES

  1. On departure, Guest(s) must ensure the heating and lights are turned off. Failure to do so may result in loss of the security deposit.
  2. On vacation of the caravan, Guest(s) must ensure the heating and lights (except a security light) are turned off. Failure to do so may result in loss of the security deposit.
  3. Guest(s) are NOT permitted to use the caravan’s electricity supply to charge electric vehicles.

INVENTORY

  1. The Owner retains a full inventory of all items inside and outside of the caravan that can be obtained by Guest(s) on request.
  2. Any missing or damaged inventory will result in full or partial loss of the security deposit.

STORE CUPBOARD ITEMS/EQUIPMENT USE

  1. The Owner provides Guest(s) with an extensive supply of essentials to use during their stay, including food basics, cleaning products and hygiene products, please refrain from excessive use.
  2. All Guest(s) are required to replenish any items which they use the last of to extend the next guest the same courtesy. Failure to do so may result in loss of the security deposit.
  3. By accepting the Owner’s terms and conditions at time of booking, the Guest(s) expressly agree to the safe use of all equipment within the caravan.
  4. Faulty equipment must be reported immediately via telephone or email and not used under any circumstances.
  5. The Owner does not accept any liability for loss, injury or accident encountered by Guest(s) or their visitors.

EQUIPMENT HIRE

  1. Guest(s) must notify the Owner of any available equipment needed in advance or at time of booking.
  2. Hire is free of charge but any damage or loss will result in loss of the security deposit.

HOUSEKEEPING

  1. The Owner engages a professional cleaner to prepare the caravan to high standard. Guest(s) must maintain the levels of cleanliness and hygiene during their stay. Failure to do so may result in loss of the security deposit.
  2. On departure, Guest(s) must leave the caravan in the same clean and tidy condition, with the bins emptied. Failure to do so may result in loss of the security deposit.

DAMAGE OR LOSS

  1. All damage or loss should be reported immediately to the Owner or on-site team by telephone or email; the Owner will make deductions to cover replacement or repair. Failure to report may result in loss of the full security deposit.
  2. Should the loss or damage exceed the security deposit, the Owner will take necessary legal action against the Guest(s) to seek full compensation.

EVICTION

  1. The Owner’s caravan is privately owned and they reserve the right to evict Guest(s) in the event of:
  • Unreasonable, disruptive or anti-social behaviour, including reports from other owners and the park
  • Additional unregistered guests being in the caravan
  • Pets in the caravan, unless a service dog authorised at time of booking
  • Smoking in the caravan
  • Partaking in recreational drugs anywhere on the park
  • Damage to the caravan or its contents (inside or out)
  • Instruction by Haven

ACCOMMODATION

  1. The Owner aims to provide Guest(s) with a comfortable, clean and fully equipped caravan to ensure they have an enjoyable stay. In the event of a problem occurring, Guest(s) must contact the owner or on-site representative as soon as possible to enable investigation and rectification of the issue(s) being experienced.
  2. Guest(s) should refrain from making disparaging or defamatory comments, posting photographs or videos about the Owner, caravan or park in any public domain, including review sites, Facebook, Twitter and other social media platforms.

ARRIVAL AND DEPARTURE

  1. The Guest(s) can check in from 2.30pm, unless otherwise arranged and agreed in writing.
  2. The Guest(s) should telephone our on-site representative (details on booking form) 15 minutes prior to arrival. An on-site representative will meet you at the caravan to hand over the keys and answer any questions you may have.
  3. The Guest(s) must check out by 10am, unless otherwise arranged and agreed in writing. Please note that late departure may result in loss of the security deposit.
  4. The Owner’s on-site representative will collect the keys from you on departure and conduct a thorough inspection of the caravan and its contents.

FUNWORKS ENTERTAINMENT PASSES

  1. Funwork’s entertainment passes are not included in the cost of the holiday and must be purchased directly from Haven on arrival as an additional cost.
  2. Entertainment passes are required to access Haven’s activity complex, prices differ for peak and off-peak durations, guests should visit Haven’s reception to determine the current rates.

DISPUTES

  1. Guest(s) must report any issues or complaints to the Owner or on-site team during their holiday to allow ample opportunity to rectify matters.
  2. The Owner does not accept any complaints raised after the holiday booking; the Guest(s) are provided with telephone numbers and email addresses to make contact during their stay.
  3. In the event of a dispute arising, the Owners reserve the right to consult a third-party or legal representative to address matters.
  4. The Guest(s) should refrain from making defamatory comments, post photographs or videos about the Owner, caravan or park in any public domain, including review sites, Facebook, Twitter and other social media platforms.
  5. Abusive or threatening written or verbal communication will not be tolerated and will be considered to be harassment and reported accordingly to the authorities.
  6. By agreeing to these terms and conditions on booking your holiday, the Guest(s) agree not to threaten or execute legal action in the event of deposits of holiday costs not being refunded due to any breach of the above rules or cancellation.
  7. The Guest(s) will be liable for any additional costs incurred by the Owner following breach of the above rules.

REBOOKING

  1. Existing Guest(s) can book the same week the following year for the same price when a deposit is paid before 31st December.
  2. This offer is subject to availability.

MULTIPLE WEEK DISCOUNTS

  1. The Owner can offer a 10% discount when 2 or more consecutive weeks are booked at the same time.
  2. This offer is subject to availability.

LIABILITY

  1. The Owner does not accept any liability for loss, injury or accident encountered by guests or their visitors.
  2. By accepting the Owner’s terms and conditions at time of booking, the Guest(s) expressly agree to the safe use of all equipment within the caravan.
  3. Faulty equipment must be reported immediately via telephone or email and not used under any circumstances.
  4. Instructions (provided under the sink) must be consulted prior to the use of equipment.

ANIMALS

  1. The Owner does NOT accept animals at the caravan without agreement in writing unless it is a clearly designated pet friendly caravan.
  2. A charge of £25 per animal (max 2) is applicable to all bookings made in T24, GW12, SR43
  3. Animals must be registered assistance dogs/animals and not listed under the Dangerous Dogs Act.
  4. Animals must be house trained and be up-to-date with flea treatments.
  5. Animals must not be left unaccompanied in the caravan.
  6. Animals are not permitted on the beds, sofas or other soft furnishings.
  7. If an animal is deemed to be too noisy or a nuisance, the Owner or Haven may ask guests to vacate the caravan or remove the animal.
  8. The Owner cannot guarantee that our caravans are pet-free because assistance animals may stay on occasion.
  9. An additional deposit of £50 per animal may be requested.

PARKING/DRIVING

  1. The Guest(s) must use the allocated parking space provided during their stay.
  2. The Guest(s) is not permitted to park on the grassed areas.
  3. The Guest(s) is not permitted to park in spaces allocated to other caravans.
  4. The Owner does not accept any liability for loss, damage, fines or clamping resultant from poor parking or driving.
  5. The Guest(s) must observe the site speed limit at all times.

SMOKING

  1. The Owner does NOT permit smoking within the caravan; this includes vaporizers, e-cigarettes, tobacco or drugs.
  2. The Guest(s) must observe Haven’s park rules regarding smoking and refrain from smoking anywhere other than the designated smoking areas.

LOST PROPERTY

  1. The Guest(s) must notify the Owner as soon as they realise they have left something behind and we will do our best to locate it.
  2. The Owner does not accept any liability for anything found damaged or unable to be found.
  3. If the reported item is found, cost of return us payable by the Guest(s).

PERSONAL BELONGINGS

  1. The Guest(s) hold responsibility for safeguarding their personal belongings, vehicles, bicycles or other property.
  2. The Guest(s) should secure their property and remove valuables from view.
  3. The Owners does not accept any liability for loss or damage of property or personal belongings, including phones, laptops or other electrical/mechanical devices of Guest(s).

MAINTENANCE/INSPECTION

  1. The Owner or on-site team may enter the caravan at any reasonable time to conduct an inspection or undertake maintenance or repairs.
  2. Where repairs or maintenance are required, the Owner will endeavour to contact Guest(s) beforehand.
  3. In the case of emergency, the Owner, on-site team or Haven may need to enter the caravan without prior warning for the Guest(s) own safety.
  4. If the Guest(s) have any problems or maintenance issues, please telephone the on-site contact Nicky on07555 236 713. Please do not contact Haven, any maintenance charges incurred from Haven are the responsibility of the Guest(s).

FORCE MAJEURE

  1. The Owner does not accept any take responsibility or pay compensation for things beyond our control that destroy or damage your personal belongings or property, our caravan, other holiday homes or Haven’s facilities.
  2. Things beyond our control include fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, and epidemics.

PERSONAL INFORMATION

  1. Personal information provided by Guest(s) at point of enquiry or booking will be used to administer the enquiry and/or booking and may be used to make future contact.
  2. Guest(s) information will not be sold on to third parties but may be shared with Haven for bone-fide purposes.

WIFI

  1. Free wifi is available in the Garden House restaurant or data packages are available to purchase from Caravan Holiday Hopton, (payable in advance) in selected caravans.
  2. Every effort will be made to maintain wifi but it cannot be guaranteed. From time-to-time, it may not be available for reasons beyond our control.
  3. You use wifi at your own risk; the Owner accepts no responsibility for any damages, loss costs or expenses incurred by Guest(s) whilst using wifi at Hopton Holiday Village.
  4. Unused data purchased is non-refundable.

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